Shipping & Returns

 

Shipping

We ship worldwide within 5-12 business days after placement of order and receipt of your payment. If you have any questions, please do not hesitate to contact us at info@raythecollection.com.

Please note that shipping outside of the European Union may be subject to import taxes and/or customs duties. These charges are the responsibility of our customers. For more information, contact your local customs office.

Returns

If you are not fully satisfied with your purchase we will offer a refund or exchange within 14 days after receipt. Please send us an E-Mail to info@raythecollection.com and mention RETURN in the subject. Please include your

FULL NAME

ADDRESS

TRANSACTION ID

and send back to us.

You do not have to mention your reason of the return, nevertheless we highly appreciate your feedback since that allows us to understand your needs and improve our products and customer service.

Please note, the item is your responsibility until it reaches us.

The cost of returning the item to us is your responsibility. We are a small store and our items are only available in small quantities, and therefore we ask for your understanding that we can not cover the costs of returns.